SUBSCRIPTION & REFUND POLICY

1. OVERVIEW

This Subscription & Refund Policy ("Policy") governs all paid subscriptions and payment transactions within MindLock, operated by Ganesh Rathor, Ward No. 23, Gram Panchayat Dal Dabra Kalan, Athva, Neemuch, Madhya Pradesh — 458226, India.

Payments are processed exclusively through Razorpay (Razorpay Software Pvt. Ltd.), a Reserve Bank of India licensed payment aggregator. The merchant name on your payment statement will appear as Ganesh Rathor.

By purchasing a MindLock subscription, you agree to this Policy in full.

2. SUBSCRIPTION PLANS

2.1 Free Plan — ₹0

Available to all users without payment. Includes:

• Block up to 5 apps
• 2 default app categories
• Focus Mode (max 1 hour per session)
• 1-Hour Detox Challenge only
• Usage statistics for current day only
• 1 scheduled block
• Content filter (VPN-based adult site blocking)
• Basic brain health visualization

2.2 MindLock Pro — ₹39/month or ₹349/year

Billed monthly or annually. Includes everything in Free, plus:

• Unlimited blocked apps
• Unlimited schedules
• Custom app categories (up to 10)
• Focus Mode sessions up to 8 hours
• All challenge types: 1-hour, 6-hour, 24-hour, and custom
• 30-day usage statistics history
• Custom doom scroll threshold (5–60 minutes, adjustable)
• Strict Lock Mode (lock all settings for up to 30 days)
• Block vulgar social media accounts (Pro feature)
• Block vulgar search keywords (Pro feature)

2.3 MindLock Premium — ₹99/month or ₹899/year

Billed monthly or annually. Includes everything in Pro, plus:

• 365-day full usage statistics history
• Export usage data as CSV file
• Unlimited custom categories
• Priority support (48-hour response guarantee)
• Early access to new features before general release

3. BILLING AND PAYMENT

3.1 Payment Methods

MindLock accepts the following payment methods via Razorpay:

• UPI (Google Pay, PhonePe, Paytm UPI, BHIM, and all UPI apps)
• Debit cards (Visa, Mastercard, RuPay)
• Credit cards (Visa, Mastercard, American Express)
• Net banking (all major Indian banks)
• Wallets (as available through Razorpay)

We do not store your payment method details. All payment information is handled securely by Razorpay.

3.2 Billing Cycle

Monthly subscriptions are billed every 30 days from the date of your first payment.

Annual subscriptions are billed once every 365 days from the date of your first payment.

Your subscription begins immediately upon successful payment confirmation.

3.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period. You authorise Razorpay to charge your payment method for the renewal amount unless you cancel before the renewal date.

We will send a renewal reminder to your registered email address 3 days before your subscription renews.

3.4 Failed Payments

If a payment fails on renewal:

• We will retry the payment after 24 hours
• If the retry also fails, your account will be downgraded to the free plan at the end of your current billing period
• Your data and settings are preserved — upgrading again restores full access immediately

3.5 GST and Taxes

All subscription prices are inclusive of applicable Goods and Services Tax (GST) as required under Indian tax law. A GST-compliant invoice will be emailed to you within 24 hours of each payment. If you require a GST invoice with your GSTIN, please email supportmindlock@gmail.com with your GSTIN after purchase.

4. FREE TRIAL

At our sole discretion, we may offer free trial periods for Pro or Premium plans. If a free trial is offered:

• You will be informed of the trial duration before starting
• A valid payment method may be required to begin the trial
• If a payment method is required, you will not be charged during the trial period
• The trial converts to a paid subscription automatically unless you cancel before the trial ends
• We will send a reminder email 2 days before your trial ends

Currently, MindLock does not offer a free trial. This section applies if and when a trial is introduced.

5. CANCELLATION

5.1 How to Cancel

You may cancel your subscription at any time using any of the following methods:

Method 1 — Razorpay Customer Portal

1. Visit https://razorpay.com
2. Log in with the email used for payment
3. Go to Subscriptions → Find your MindLock subscription
4. Click Cancel Subscription

Method 2 — Email Request

Email supportmindlock@gmail.com with:

• Subject: "Cancel Subscription"
• Your registered email address
• Your Razorpay subscription ID (found in your payment confirmation email)

We will process email cancellation requests within 2 business days and confirm via email.

5.2 Effect of Cancellation

When you cancel:

• Your subscription remains active until the end of the current paid billing period
• You will not be charged again after cancellation
• At the end of the period, your account automatically reverts to the free plan
• Your data, blocked app settings, and brain health history are preserved
• You can re-subscribe at any time to restore Pro or Premium access

5.3 No Cancellation Fee

There is no fee or penalty for cancelling your MindLock subscription.

6. REFUND POLICY

6.1 General Refund Principle

We want you to be satisfied with MindLock. We will consider refund requests fairly and on a case-by-case basis.

6.2 Situations Where a Refund May Be Granted

Situation	Refund	Conditions
MindLock does not function on your device due to a technical issue	Full refund	Must be reported within 7 days of purchase; technical issue must be confirmed by our team
You were charged twice for the same subscription period	Full refund of duplicate charge	Reported within 30 days
Subscription auto-renewed after you attempted to cancel	Full refund of renewed charge	You must provide evidence of cancellation attempt before renewal
App is permanently discontinued by us	Pro-rata refund for unused period	We will notify all users minimum 30 days before discontinuation
First-time subscriber, app not suitable	Considered case-by-case	Requested within 72 hours of first purchase; not previously used Pro features

6.3 Situations Where a Refund Will NOT Be Granted

• You forgot to cancel before the renewal date
• You did not use the premium features during the subscription period
• You changed your mind after purchase
• Your device manufacturer's customisation prevents certain features from working (we will attempt to resolve technically, but cannot guarantee full refund)
• You violated the Terms of Service and your account was terminated
• Refund request made more than 30 days after the charge
• You purchased an annual plan and are requesting a refund after 7 days

6.4 How to Request a Refund

Email supportmindlock@gmail.com with:

• Subject: "Refund Request — [Your Email Address]"
• Your registered MindLock email
• The date and amount of the charge
• Razorpay payment ID (found in your payment confirmation email)
• Reason for refund request
• Screenshots or description of any technical issue (if applicable)

6.5 Refund Processing

• We will acknowledge your refund request within 2 business days
• We will make a decision within 5 business days
• Approved refunds are processed through Razorpay and typically appear in your account within 5–7 business days after approval, depending on your bank or payment method

6.6 Refund Method

Refunds are returned to the original payment method used for the purchase. We cannot issue refunds via a different payment method or as cash.

7. PLAN UPGRADES AND DOWNGRADES

7.1 Upgrading

If you upgrade from Pro to Premium (or from monthly to annual) mid-cycle:

• Your new plan takes effect immediately
• The upgrade charge is calculated on a pro-rata basis for the remaining days in your current billing period

7.2 Downgrading

If you downgrade from Premium to Pro mid-cycle:

• Your Premium features remain active until the end of the current billing period
• Your plan reverts to Pro at the next renewal date
• No partial refund is issued for the remaining Premium period

8. SUBSCRIPTION SHARING AND TRANSFERABILITY

MindLock subscriptions are for individual use only. You may not share, transfer, sell, or gift your subscription to another person. Subscriptions are linked to your account email address and cannot be moved to a different account.

9. PRICE CHANGES

We reserve the right to change subscription prices. If we increase prices:

• We will give you at least 30 days advance written notice via email and in-app notification
• Your current subscription will continue at the old price until your next renewal date
• The new price applies from your next renewal date after the change

If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

10. FRAUDULENT TRANSACTIONS

If you believe an unauthorised or fraudulent transaction has been made on your payment method for MindLock:

1. Contact us immediately at supportmindlock@gmail.com
2. Also contact your bank or card issuer to report the fraud
3. Provide us with the Razorpay payment ID from your bank statement

We will investigate and cooperate with your bank's fraud team. We will never ask for your card details, CVV, OTP, or banking passwords.

11. CONTACT FOR BILLING QUERIES

For all subscription and billing questions:

Ganesh Rathor
Developer, MindLock

📧 Email: supportmindlock@gmail.com
📍 Address: Ward No. 23, Gram Panchayat Dal Dabra Kalan, Athva, Neemuch, Madhya Pradesh — 458226, India

Please include your registered email and Razorpay payment details in all billing communications. We respond to billing queries within 2 business days.